Made personal with care

Returns & Refunds

We want every GraceZ Studio piece to arrive exactly as it was intended. Please review the information below before placing your order.

Personalised Items

As each personalised item is made specifically for you, we cannot accept returns or exchanges for change of mind, an incorrect product selection, or errors in names, dates or messages submitted by the customer.

Please check all personalisation details carefully before placing your order.

Non-personalised Items We do not accept returns or exchanges for change of mind on non-personalised items. Your rights under the Australian Consumer Law remain unaffected.

Damaged, Faulty or Incorrect Items

If your item arrives damaged, is faulty, or the personalisation does not match the details submitted with your order, please contact us as soon as possible with your order number and clear photographs.

Once assessed, we will work with you to provide an appropriate resolution, which may include:

Replacement

Refund

Store credit, where agreed

Need help with an order? Include your order number and clear photographs.

Australian Consumer Law

This policy does not exclude or limit any rights you may have under the Australian Consumer Law.