Privacy Policy

Who we are

GraceZ Studio is operated by ABG Holdings Group Pty Ltd in Melbourne, Victoria, Australia. In this policy, “GraceZ Studio”, “we”, “us” and “our” refer to ABG Holdings Group Pty Ltd trading as GraceZ Studio.

Our online store is hosted through Shopify, which provides the ecommerce platform that enables us to display products, accept orders and communicate with customers.

Information we collect

Depending on how you interact with us, we may collect the following types of personal information:

• Your name, email address, telephone number, billing address and delivery address.
• Order information, including products selected, colour choices, gift packaging and personalisation details such as names, dates and messages.
• Payment and transaction information processed through Shopify and our payment service providers.
• Messages, enquiries, photographs or other information you send when contacting us about an order or business enquiry.
• Marketing preferences and email subscription information.
• Technical information such as IP address, browser type, device information, website activity and cookie identifiers.

How we collect information

We generally collect personal information directly from you when you:

• Visit or interact with our website.
• Create or place an order.
• Submit personalisation details.
• Subscribe to marketing communications.
• Contact us or submit an enquiry.
• Participate in a promotion, partnership or customer program.

We may also receive information from Shopify, payment providers, delivery providers, analytics services and other service providers involved in operating our store.

How we use your information

We may use personal information to:

• Process, personalise, package and deliver your order.
• Confirm orders and provide delivery or tracking updates.
• Respond to enquiries and provide customer support.
• Assess requests relating to damaged or incorrect items.
• Prevent fraud, misuse and security incidents.
• Operate, maintain and improve our website and services.
• Maintain business, tax and transaction records.
• Send marketing communications where you have subscribed or where otherwise permitted by law.
• Meet our legal and regulatory obligations.

We do not sell personal information.

Sharing information with service providers

We may disclose personal information to trusted third parties where reasonably necessary to operate our business and provide your order, including:

• Shopify and ecommerce platform providers.
• Payment processors and fraud prevention services.
• Postal, courier and delivery providers.
• Email, marketing and customer communication services.
• Website hosting, analytics and technical service providers.
• Professional advisers such as accountants or legal advisers.
• Government authorities or regulators where disclosure is required or authorised by law.

These providers may only receive the information reasonably required for the services they perform.

Overseas processing

Some of our service providers, including Shopify and other technology, payment, analytics or communication providers, may store or process information outside Australia.

The countries involved may vary depending on the provider, its infrastructure and the services used. Where reasonably practicable, we select established providers that maintain privacy and information-security protections.

Cookies and website analytics

Our website may use cookies and similar technologies to operate the shopping cart, remember preferences, understand website activity, improve performance and support marketing where enabled.

Some cookies are necessary for the website to function. Other cookies may relate to analytics, preferences or advertising. You may manage cookies through your browser settings, although blocking certain cookies may affect website functionality.

Marketing communications

If you subscribe to GraceZ Studio marketing, we may send you news, product updates, gifting ideas or promotional communications.

You may unsubscribe at any time by using the unsubscribe link in the communication or by contacting us. Unsubscribing from marketing does not prevent us from sending essential messages about an order or customer service request.

Security and retention

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

No online service can guarantee absolute security. You should also take reasonable care when sharing information online and protect access to your email account and devices.

We retain information for as long as reasonably necessary to fulfil orders, provide customer service, maintain business and tax records, resolve disputes and comply with legal obligations. Information that is no longer required may be securely deleted or de-identified where appropriate.

Access and correction

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before responding. In some circumstances, access may be limited where permitted or required by law.

Children’s privacy

Our products and services are intended for customers who are able to enter into a purchase transaction. We do not knowingly seek to collect personal information directly from children without appropriate involvement from a parent or guardian.

Privacy concerns and complaints

If you have a question, concern or complaint about how we handle personal information, please contact us with sufficient detail for us to understand and investigate the matter.

We will review privacy concerns and aim to respond within a reasonable period. This policy is intended to operate consistently with applicable Australian privacy law, including the Privacy Act 1988 where it applies.

Changes to this policy

We may update this Privacy Policy to reflect changes to our practices, services, technology or legal obligations. The current version will be published on this page with the date of the latest update.